NABARD Financial Services Limited (NABFINS), a subsidiary of the National Bank for Agriculture and Rural Development (NABARD), is inviting applications for the position of Customer Service Officer (CSO) for the recruitment year 2026. This is a significant opportunity for 12th pass and graduate candidates seeking a stable career in the microfinance and banking sector. The recruitment drive aims to fill various vacancies across multiple states including Karnataka, Tamil Nadu, Maharashtra, Madhya Pradesh, Chhattisgarh, and others.
Below is a detailed overview of the notification, eligibility criteria, application process, and selection methodology.
Recruitment Overview
The following table provides a quick summary of the NABFINS CSO Recruitment 2026.
| Parameter | Details |
| Organization Name | NABARD Financial Services Limited (NABFINS) |
| Post Name | Customer Service Officer (CSO) |
| Total Vacancies | Various (Expected 100+) |
| Job Location | Pan India (State-wise vacancies) |
| Application Mode | Online / Email |
| Application Status | Active |
| Official Website | www.nabfins.org |
Vacancy Details
NABFINS periodically releases vacancies for the post of Customer Service Officer (CSO) across different regions. The number of vacancies varies based on the operational requirements of specific branches. Candidates are advised to check the official career page for state-specific opening numbers.
Eligibility Criteria
Candidates must meet the specific educational and age requirements to be eligible for the CSO post.
Educational Qualification
Candidates must have completed Class 12th (PUC / HSC) from a recognized board.
Graduates in any stream are also eligible and often preferred.
Basic proficiency in computer operations is desirable.
Age Limit
Minimum Age: 18 Years
Maximum Age: 33 Years (Relaxation may apply for experienced candidates as per company norms).
Other Mandatory Requirements
Possession of a valid Two-Wheeler Driving License.
Ownership of a two-wheeler vehicle.
Proficiency in the local language (Reading, Writing, and Speaking) of the applied state/region.
Willingness to travel extensively within the assigned field areas.
Job Profile and Responsibilities
The Customer Service Officer (CSO) plays a crucial role in connecting the financial institution with rural customers. The key responsibilities include:
Sourcing and onboarding new customers and Self Help Groups (SHGs).
Conducting field visits for physical verification of customers.
Ensuring timely collection of loan installments and maintaining recovery targets.
Educating customers about financial products and services.
Maintenance of basic branch records and daily reporting to the Branch Manager.
Selection Process
The selection for the post of Customer Service Officer typically involves two stages:
Shortlisting: Applications are screened based on eligibility, location, and language skills.
Personal Interview: Shortlisted candidates will be called for a face-to-face interview to assess their communication skills, job knowledge, and willingness to work in the field.
Salary and Benefits
Selected candidates will receive a competitive salary package as per the industry standards for Microfinance Institutions (MFIs).
Salary: Best in the industry (Includes Basic Pay + Allowances).
Incentives: Performance-based incentives for sourcing and recovery.
Benefits: PF, ESI, Medical Insurance, and Fuel Allowance.
How to Apply for NABFINS CSO Recruitment 2026
Interested and eligible candidates can apply through the official website or via email. Follow the steps below:
Step 1: Visit the official NABFINS website (link provided below).
Step 2: Navigate to the “Careers” section on the home page.
Step 3: Locate the advertisement for “Customer Service Officer” for your specific state.
Step 4: Download the Application Form (if available) or prepare your updated Resume/CV.
Step 5: Fill in the required details accurately.
Step 6: Submit the application online or email your resume to careers@nabfins.org with the subject line “Application for the post of CSO – [Your State/District]”.
Important Official Links
Important Official Links
| Link Description | Link |
| Official Website | www.nabfins.org |
| Career Page & Notification | www.nabfins.org/careers |
| Apply via Email | careers@nabfins.org |
| Link Description | Link |
| Official Website | www.nabfins.org |
| Career Page & Notification | www.nabfins.org/careers |
| Download Job Description | Available on Official Site |
| Apply via Email | careers@nabfins.org |
Frequently Asked Questions (FAQ)
Q1: What is the minimum qualification for the NABFINS CSO post?
Ans: The minimum qualification required is a 12th Pass (PUC/HSC). Graduates can also apply.
Q2: Is a driving license mandatory for this job?
Ans: Yes, a valid two-wheeler driving license is mandatory as this is a field job.
Q3: Can freshers apply for the NABFINS CSO recruitment?
Ans: Yes, freshers are eligible to apply. However, candidates with relevant experience in MFI or sales may get preference.
Q4: Is there an application fee?
Ans: NABFINS typically does not charge any application fee for recruitment. Candidates should beware of fraudulent agents asking for money.
Q5: How will I know if I am selected for the interview?
Ans: Shortlisted candidates will be contacted via email or mobile number provided in their application/resume.
Disclaimer
The information provided in this article is for educational and informational purposes only. While we strive to provide accurate and up-to-date details, candidates are strongly advised to verify the recruitment notification, dates, and eligibility criteria directly from the official NABFINS website (www.nabfins.org) before applying. We are not associated with NABARD or NABFINS and do not guarantee employment.
